Shipping & Returns

Orders placed before 2 pm IST are usually batched the same day and dispatched within 12–18 hours. Orders placed after that join the next morning's batch.

During heavy order weeks or when an ingredient runs short, dispatch can take up to 3 working days. If that happens, we message you before anything ships late — no silent delays.

We ship pan-India with registered courier partners (Delhivery, Bluedart or India Post depending on PIN code).

Shipping is a flat ₹99, and free on orders above ₹1,499.

Typical delivery: 4–8 working days after dispatch. Metro cities usually arrive sooner.

Tracking is shared over email and WhatsApp as soon as your parcel is picked up.

Handmade glass and jars travel well, but couriers are couriers. If your parcel arrives damaged, leaked or with the wrong item, message care@spaneshhiya.com within 7 days of delivery with a photo of the parcel and product.

We will resend or refund — your choice — and we don't ask you to post damaged jars back to us.

Please refuse delivery of parcels that are visibly crushed open; a rejected parcel is the fastest path to a replacement.

For hygiene reasons, opened skincare cannot be returned — this is standard across the industry. Unopened products in original packaging can be returned within 7 days of delivery for a full refund; return shipping is on you.

If your skin reacts to a product, write to us anyway. We will happily help you switch to something gentler; we'd rather fix your routine than argue policy.

Refunds are processed to the original payment method within 5–7 working days of the return being accepted.

Our products have no hard preservatives beyond food-grade sodium benzoate, so keep jars closed, cool and dry, and use clean dry hands or a spatula. Shelf life printed on every pack is 11 months from manufacture.